INSIGHT · US
C-suite reports smooth AI rollout while employees report friction and job uncertainty
New York Times analysis, citing BCG research, shows a large gap between executive perception of AI deployment success and employee experience. Workers report anxiety about role changes, retraining gaps, and unclear retention expectations.
WHY IT MATTERS
AI deployment friction at the employee level may slow actual productivity gains and create internal resistance to tech adoption. BFSI CROs and CHROs should expect organizational friction, turnover, and retraining costs that offset leadership projections of AI ROI.