REGULATION · UK
FCA publishes H1 2026 complaints data; baseline for AI-driven service quality monitoring
FCA released first-half 2026 complaints statistics. Important baseline as UK banks deploy AI in customer service and underwriting; regulators now tracking whether AI automation increases complaint volumes or resolution times.
WHY IT MATTERS
FCA setting precedent for AI transparency. Firms must now report complaint spikes tied to algorithmic decisions. Expect Q4 2026 enforcement if AI-driven rejections lack explainability.
Source: FCA · 2026-10-22