SHIFT · US
Salesforce in talks to acquire AI research platform Listen Labs for ~$2 billion
Salesforce is negotiating to acquire Listen Labs, an AI-powered customer research platform, at an estimated $2B valuation. Listen Labs walked away from a Series C term sheet from Menlo Ventures to pursue deal talks.
WHY IT MATTERS
Acquisition consolidates AI-native customer intelligence into Salesforce's enterprise stack, signaling a shift toward end-to-end AI workflows for CRM, sales forecasting, and compliance analytics.
Source: PYMNTS · 2026-09-09