INSIGHT · US
Enterprise agent deployments lag hype: most called agents are still chatbots
Survey of 101 enterprises shows that while organizations claim to deploy agentic AI systems, the majority are only running stateless chatbots. Real multi-step agents are concentrating on Anthropic's Claude, chosen for reliable task execution. Orchestration is the bottleneck, not the platform.
WHY IT MATTERS
Banks and insurers investing in 'agent platforms' face a 12–18 month reality gap; most must fix operational handoff logic before upgrading from chatbots to genuine autonomous workflows.
Source: VentureBeat · 2026-07-15