INSIGHT · GLOBAL
Enterprises deploy AI widely but restrict autonomous execution
PYMNTS Intelligence survey found 100% of wholesale firms, 90% of retailers, and 85% of consumer-goods companies now use AI operationally, yet most require human sign-off before AI acts independently. Adoption pace exceeds trust in autonomous decision-making.
WHY IT MATTERS
Gap between AI deployment and autonomous action reveals bottleneck: enterprises see advisory value but fear regulatory/reputational risk of unsupervised AI; implies governance frameworks lag capability rollouts.
Source: PYMNTS · 2026-07-02