INSIGHT · GLOBAL
BCG study: managers catch fewer AI mistakes when they trust automation too much
Boston Consulting Group research found that managers are less likely to catch errors in AI-generated outputs when they have high confidence in the system. Over-reliance degrades human oversight quality.
WHY IT MATTERS
Critical finding for BFSI: AI co-pilots in underwriting, pricing, and compliance may degrade human due diligence rather than enhance it. Risk officers must rebuild QA processes.
Source: BCG (via LinkedIn) · 2026-06-15