DEPLOYMENT · APAC
National Bank of Kuwait launches AI upskilling program for staff to operationalize AI tools
NBK began rolling out an 'AI Mindset' employee training program to enable staff across departments to adopt and implement AI solutions. Focus areas include automation, decision support, and customer service chatbots.
WHY IT MATTERS
Gulf banks are racing to operationalize AI to compete with digital-native fintechs; staff adoption barriers often outpace technology; NBK's human-centered approach signals broader regional trend toward democratizing AI literacy in banking.
Source: Kuwait Times · 2026-05-24